Terms of Service

Last updated: September 08, 2025

We've done our best to keep these terms fair and easy to read.

In short, by using PocketClue, you agree to respect our community and our intellectual property, and you grant us the rights we need to operate the service using the awesome content you create. In return, we grant you a license to use our game for fun. This summary is not part of the legal terms, but just a helpful guide.

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Application means the software program provided by the Company downloaded by You on any electronic device, named PocketClue.
• Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Account means a unique account created for You to access our Service or parts of our Service.
• Country refers to: Ontario, Canada.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PocketClue Inc.
• Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
• Goods refer to the physical merchandise or other items offered for sale on the Service.
• In-app Purchase refers to the purchase of a product, item, service, Subscription, or Virtual Items made through the Application and subject to these Terms and Conditions and/or the Application Store's own terms and conditions.
• Orders mean a request by You to purchase Goods from Us.
• Promotions refer to contests, sweepstakes or other promotions offered through the Service.
• Service refers to the Application or the Website or both.
• Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• User-Generated Content (UGC) refers to any content, including but not limited to clues, comments, text, images, or profile information, that You create, post, upload, or otherwise make available on the Service.
• Virtual Items means digital items such as hints, power-ups, or other virtual goods available for purchase or use within the Application.
• Website refers to PocketClue, accessible from https://www.pocketclue.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. The Service provides a word puzzle game for entertainment purposes. You acknowledge that the Service is provided for personal, non-commercial use only.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are at least 18 years of age. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Acknowledgment of Platform Terms

You acknowledge that this agreement is between You and PocketClue Inc. and not with the Application Store. You acknowledge that the Application Store has no obligation whatsoever to furnish any maintenance and support services with respect to the Application. In the event of any failure of the Application to conform to any applicable warranty, You may notify the Application Store, and the Application Store will refund the purchase price for the Application to You; and to the maximum extent permitted by applicable law, the Application Store will have no other warranty obligation whatsoever with respect to the Application.

License to Use the Service

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial entertainment purposes. You agree not to use the Service for any other purpose. This license is personal to you and you may not sell, rent, lease, lend, sublicense or otherwise transfer your Account or any access to the Service to any third party. You agree not to reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Application or any part of the Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to: Goods availability, errors in the description or prices for Goods, or errors in Your Order. We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy (if applicable). Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them.

Subscriptions Subscription period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription. At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.

Subscription cancellations

You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period. If the Subscription has been made through an In-app Purchase, You can cancel the renewal of Your Subscription with the Application Store.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, province, postal code, telephone number, and a valid payment method information. Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. If the Subscription has been made through an In-app Purchase, all billing is handled by the Application Store and is governed by the Application Store's own terms and conditions.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law, paid Subscription fees are non-refundable. Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company. If the Subscription has been made through an In-app purchase, the Application Store's refund policy will apply. If You wish to request a refund, You may do so by contacting the Application Store directly.

In-app Purchases

The Application may include In-app Purchases that allow you to buy products, services, Subscriptions, or Virtual Items. You acknowledge that any Virtual Items purchased through or awarded within the Service have no real-world monetary value, are not redeemable for cash, and can only be used within the Service. You do not own Virtual Items but acquire a limited, personal, revocable license to use them.

You acknowledge and agree that all billing and transaction processes for In-app Purchases are handled by the Application Store from where you downloaded the Application and are governed by that Application Store's own terms and conditions. If you have any payment related issues with In-app Purchases, then you need to contact the Application Store directly.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms. If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

User-Generated Content and Conduct Your Responsibility for Your UGC

You are solely responsible for the UGC that You post to the Service, including its legality, reliability, and appropriateness. You represent and warrant that: (i) the UGC is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your UGC on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

License You Grant to Us

By creating or posting UGC on or through the Service, You grant the Company a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, and sub-licensable right and license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Service), communicate, publish, publicly perform, publicly display and distribute such UGC. This license continues even if you stop using our Service. You agree that this license includes the right for Us to make Your UGC available to other users of the Service, who may also use Your UGC subject to these Terms.

Content We Are Not Responsible For

The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for Your UGC and for all activity that occurs under Your account. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any UGC posted via the Service or endorse any opinions expressed via the Service. You understand that by using the Service, You may be exposed to UGC that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will the Company be liable in any way for any UGC, including, but not limited to, any errors or omissions in any UGC, or any loss or damage of any kind incurred as a result of the use of any UGC.

Content and Conduct Restrictions

You agree not to post any UGC or engage in any conduct that:

• Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by us in our sole discretion.
• Violates any applicable law or regulation.
• Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.
• Constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
• Uses cheats, exploits, automation software, bots, hacks, mods, or any unauthorized third-party software designed to modify or interfere with the Service.
• Disrupts, overburdens, or aids in the disruption or overburdening of any computer or server used to offer or support the Service.
• Attempts to gain unauthorized access to the Service, Accounts registered to others, or to the computer systems or networks connected to the Service.

Our Enforcement Rights

We reserve the right, but have no obligation, to monitor or become involved in disputes between you and other users. We are not obligated to enforce these Terms on your behalf against another user. We reserve the right to investigate and take appropriate action in our sole discretion against any user who violates these Terms, including but not limited to removing the offending UGC from the Service, suspending or terminating the Account of such violators, and reporting you to law enforcement authorities. Our decision not to act in a particular instance does not constitute a waiver of our right to act in a subsequent or similar instance.

Copyright Policy & Intellectual Property

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person. If You are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, please submit Your notice in writing to contact@pocketclue.com. For users in the United States, your written notice must comply with the Digital Millennium Copyright Act (DMCA) and include:

• A description of the copyrighted work that You claim has been infringed.
• Identification of the material that You claim is infringing and where it is located on the Service.
• Your address, telephone number, and email address.
• A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.

The Service and its original content (excluding UGC), features and functionality are and will remain the exclusive property of the Company and its licensors. This includes, but is not limited to, all puzzles, text, graphics, logos, user interface, and game mechanics. The Service is protected by copyright, trademark, and other laws of Canada and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Service Availability and Modification

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users. We also reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time with or without notice.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. Termination of your Account includes the revocation of any licenses granted to you to use the Service, including any licenses to Virtual Items. If You wish to terminate Your Account, You may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We are not required to remove any of Your UGC from the Service upon termination, and your license grant to Us for your UGC will survive termination.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever. Notwithstanding any damages that You might incur, the entire liability of the Company under any provision of this Terms shall be limited to the amount actually paid by You through the Service or 100 CAD if You haven't purchased anything through the Service. Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its Affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from (i) your UGC, (ii) your use of the Service, (iii) your violation of these Terms, or (iv) your violation of any rights of another person or entity. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defenses.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law. The disclaimers in this section do not affect your statutory rights as a consumer in such jurisdictions.

Governing Law

The laws of the Province of Ontario, and the federal laws of Canada applicable therein, shall govern these Terms and Your use of the Service, without regard to its conflict of law rules.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Arbitration and Class Action Waiver for United United States Residents. If you are a resident of the United States, you and PocketClue Inc. agree to resolve any dispute arising out of or related to these Terms or our Service through final and binding arbitration, except as set forth under "Exceptions to Agreement to Arbitrate" below. YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract, except for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. YOU AND POCKETCLUE INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions to Agreement to Arbitrate. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service, or intellectual property infringement without first engaging in arbitration.

If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the courts located in Toronto, Ontario to resolve your claim.

Jurisdiction-Specific Terms Australia. If you are a user in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict or modify any right or remedy you may have under the Australian Consumer Law. To the maximum extent permitted by law, our liability for any breach of a consumer guarantee is limited, at our option, to: (a) in the case of services, the resupply of the services or the payment of the cost of having the services supplied again; and (b) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired.

United Kingdom and European Union. If you are a consumer in the United Kingdom or European Union, you have a legal right to a "cooling-off" period of 14 days to change your mind about your purchase of a Subscription or Virtual Items. However, when you purchase digital content from us, you will be asked to consent to the immediate performance of the contract and to acknowledge that you will lose your right of withdrawal from the contract once the download or streaming of the digital content has begun. Therefore, you will not have the right to cancel once the Service (in the case of a Subscription) or the download (in the case of Virtual Items) starts. Nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.

New Zealand. If you are a user in New Zealand, these Terms are subject to the Consumer Guarantees Act 1993 ("CGA"). Nothing in these Terms is intended to exclude, restrict, or modify your rights under the CGA. Where the CGA applies, our liability is limited, at our option, to the resupply of the services or the payment of the cost of having the services supplied again.

Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. The failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us by email: contact@pocketclue.com